FAQ chatbots, are like the friendly assistants you might encounter on a company’s website. They are primarily pre-fed a set of questions and answers. They are essentially virtual question-answering machines, programmed to handle those common, recurring inquiries that can sometimes bog down human customer service teams.
AsqueMe is a Customer Experience (CX) platform primarily aimed at covering an FAQ list for your organization needs. Our AsqueMe BOTS can handle a large volume of inquiries, freeing up human agents for more complex issues. This can lead to significant cost savings in customer service operations.
This BOT will handle multiple inquiries at the same time, which can significantly reduce wait times for customers and can be especially helpful for businesses that receive a high volume of customer inquiries. An exhaustive list of queries and their answers are fed into the tool and can be periodically updated as needed.
- The BOT can be programmed at different parts of the conversation to lead to other information as needed to act as a Marketing tool.
- In cases where it cannot answer the query, it will have a built-in intelligence to call for human intervention.
- Built on AWS Bedrock platform, the tool is ready to deploy and customizable as per your organizational needs.
- The solution will find use cases in industries such as Finance, Retail, Hospitality, Healthcare, Education, Travel and many more.
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